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FAQ

SHIPPING

How much is shipping?

Shipment is always on us.

 

Where do you ship to?

We currently ship to the US, UK, CANADA, JAPAN and all

EUROPEAN COUNTIES. We hope to expand more, so stay tuned.

 

Where is my order?

You can track your shipment here: DHL.

If you have a problem whatsoever, drop us a line and we help you out.

 

How long will I have to wait for my jewelry?

We promise to deliver you within 10 working days,

but we will try and to do it in 7. If you are in a hurry drop us an e-mail and we will see what we can do. (hello@idyl.com)

 

Is my shipment secure?

Relax, all our shipments are 100% insured by us.

 

Will I be charged duties?

US customs might charge duties (+-5,5%) for all shipments above $800.

Check with your local customs office. European VAT is always included in the price.

EXCHANGE & RETURNS

Can I return my piece and will I be refunded?

At Idyl we have a no questions asked return policy.

You are allowed to exchange or return your pieces 30 days from shipment.

Just make sure that your items are returned new, unused and in the same condition as they were when purchased, complete with intact packaging. For more information about the return procedures click here

 

Who pays for the return shipments?

Return shipments are on us.

Our Diamonds and our gold

 

Are your diamonds genuine and real?

Yes, they are! They have the exact same visual and chemical composition as natural diamonds, they simply have a different story of origin.

 

Can an expert tell the difference between a natural and a laboratory grown diamond?

Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a man-made diamond.

 

 

Are your diamonds cheaper?

Absolutely! Our diamonds are produced, rather than mined, therefore less scarce. This means they come at a much fairer price than the natural ones.

 

 

Are your diamonds conflict-free?

Of course! Since our diamonds are created in a machine, they have a completely traceable journey from conception to the piece you proudly wear. And not one stop on its journey contains conflict.

 

 

Why are you using solid 14k gold?

The karats (weight) of gold used in jewelry is always alloyed (mixed) with a bunch of other metals to give it strength and durability. Pure 24k gold is too soft and fragile for everyday wear. We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. Moreover, 14k gold comes at a much fairer price without diminishing its aesthetic.

 

 

Is the gold you are using ethical?

Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.

YOUR JEWELRY

Where are these beauties made?

All our jewels are made in our ateliers in Antwerp, the diamond world capital.

 

Does the jewelry come with a guarantee?

Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. This does not cover damages caused by accidents, scratches arisen from normal wear, neglect or improper use.

 

How do I take care of my jewelry?

Read all about it by clicking here.

 

Oops… I think something is broken! Can you help?

Never fear, we are here. Drop us a line (hello@idyl.com)

FUELLED BY PROGRESS

We craft the diamonds, you create the look.

READ

FREE

SHIPPING & RETURNS

ETHICAL

LAB-GROWN DIAMONDS

TRACEABLE

14K GOLD

CERTIFICATE &
2 YEAR WARRANTY

QUESTIONS?

HELLO@IDYL.COM

ANSWERS

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